Avaya references

Avaya Toll Fraud and Security Handbook (pdf)

The Modular Messaging Documentation CD-ROM includes Issue 10 of the security handbook. To get the latest copy of this handbook, check the Avaya Support Web site at http://www.avaya.com/support/. You can also do the following:

Call:
Avaya Publications Center
Voice: +1-207-866-6701
1-800-457-1764 (Toll-free, United States and Canada only)

Fax: +1-207-626-7269
1-800-457-1764 (Toll-free, United States and Canada only)

Write:
Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Manager

Web: http://www.avaya.com/support

E-mail: [email protected]

Avaya technical and toll fraud crisis intervention

If you suspect any toll fraud or service theft and need technical support or help, contact Avaya by telephone, e-mail, or the Internet.

Telephone. Avaya provides a telephone number that you can use to report problems or to ask questions about your products. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Support Web site at http://www.avaya.com/support/.

These services are available 24 hours a day, 365 days a year. Consultation charges may apply.

E-mail. Send information regarding any discovered security problems with Avaya products to either the contact noted in the product documentation or to [email protected].

Internet. Information on Avaya Security Advisories and Notification is available at http://support.avaya.com/security.

Microsoft references

Microsoft Web site: http://www.microsoft.com/

Microsoft Security Home page: http://www.microsoft.com/security/

Microsoft TechNet Home page: http://www.microsoft.com/technet/

Microsoft security updates: http://www.microsoft.com/security/bulletins/

Microsoft Patch Management: http://www.microsoft.com/technet/security/topics/patch/default.mspx

Microsoft recommendations for installing operating system patch: Microsoft Security Bulletin MS04-007

Microsoft severity rating system: http://www.microsoft.com/security/incident/virus_severity_ratings.mspx

Microsoft Technical Security Notifications:, http://www.microsoft.com/technet/security/bulletin/notify.mspx

CERT Coordination Center (CERT/CC) references

CERT/CC Web site: http://www.cert.org/

A source of timely information, including the discovery of new security holes, is the CERT Coordination Center advisories, posted to the newsgroup comp.security.announce, and archived at ftp://ftp.cert.org/pub/cert_advisories/

Internet Engineering Task Force (IETF) reference

IETF Web site: http://ietf.org/

Netscape reference

Netscape Web site: http://wp.netscape.com/security/index.html

Anti-virus references

McAfee VirusScan Web site: http://www.mcafee.com/

Symantec AntiVirus Web site: http://www.symantec.com/

Trend Micro Web site: http://trendmicro.com

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