Modular Messaging Help
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Modular Messaging Help |
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MAS Alarm - VS PERF 4 |
Warning
MAS active TUI ports greater than maximum number of ports
This warning alarm indicates that the demand for active TUI ports exceeds the number of ports for which you are licensed.
This alarm may indicate that one or more ports is stuck. A stuck port is one that:
To view and manage port status for the system, use the Port Monitor tool. See MAS - SPM - Port Monitor Window.
When the system detects a stuck port, it automatically attempts to disable and re-enable the port. If it successfully does so, then the problem is considered resolved and the system automatically generates a resolved-alarm event.
If the system is not able to successfully disable and re-enable the stuck port, you can attempt to do so manually. For details on how to do this, see MAS - SPM - Port Monitor - Disabling/Enabling Ports.
As soon as a port becomes available, then the problem is considered resolved and the system automatically generates a resolved-alarm event.
If you are seeing these warnings on a regular basis, and there appears to be no problem with ports being stuck, it may indicate a need to increase the number of ports in your system.
If you are consistently having problems with stuck ports, or these alarms are not resolved within a reasonable amount of time, then you should contact your Modular Messaging service or technical support representative for assistance.
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