MAS Alarm - VS SERVICE 6

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MAS Alarm - VS SERVICE 6

Level

Major

System Descriptor

Service experienced restart problem. See windows event log for details.

Description

This alarm indicates that a Modular Messaging service has stopped repeatedly for some reason, or it has failed to restart. When the service first fails unintentionally, the system attempts to restart it automatically. This alarm is raised only after one such system automatic restart of the indicated service has failed again within a 30 minute period.

Repair Procedure

When this alarm is raised, you can locate and view more detailed information about the failure by checking the Event Viewer Application log:

Although there is no repair procedure for this alarm, you can identify the registry key that caused the problem by checking the Event Viewer Application log:

Click the Start > Programs > Administrative Tools > Services menu command to start the Services monitor.

In the Tree pane, select Event Viewer (Local), expanding the tree if necessary.

Double-click Application.

The system displays the Application log.

Locate the most recent entry for a 1242 event.

If the system does not resolve the alarm automatically within a period of a few minutes, contact your Modular Messaging service or technical support representative for assistance.

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