MAS Intro - Rebooting MASs for Routine Maintenance

Messaging Application Servers (MASs) must be rebooted as part of routine administration and ongoing maintenance.

Reboot Frequency

You must reboot your MASs at regular intervals, for instance every 3 or 4 months. The exact reboot period depends on your system.

If you have high usage MASs, you should reboot more frequently, for instance once per month.

Disabling Alarming Before a Reboot

Once the MAS is back up and running, go to the Alarm Log to verify that the alarm has been resolved. This normally takes about 5 minutes. Then reactivate the alarming on the MSS.

For more information, see MAS Event, Error & Alarm Logs and the Avaya Modular Messaging Release 3 MSS Administration Guide.

Rebooting Multiple MAS Systems

For a Modular Messaging system with multiple MASs, you must reboot the primary MAS first, then reboot each of the other MASs in any order. You must reboot one server at a time, waiting for each to come back before rebooting the next.

The reboot of each MAS should be an orderly shutdown and restart, as described in “Procedure 1” and “Procedure 2” below.

Procedure 1: Turning Off an S3500-Family MAS

Before you reboot each MAS, take the MAS ports out of service on the switch, if possible, using the procedure appropriate for each PBX. Depending on the switch integration, you might be able to temporarily reroute calls to other MASs. Otherwise, callers into the system might hear ring-no answer (RNA) or a busy signal until the MAS is back in service.

Note: On MASs with Dialogic cards, you should also double-check that the Dialogic Service is set to Manual.

Shut down the software on the server:

Remove any disk from the DVD drive.

Click Start > Shut Down.

In the Shut Down Windows window, select Shut Down and click OK.

The server shuts down the software and turns off automatically.

If the server fails to turn off automatically, push and hold down the power button on the front of the server for a few seconds.

Verify that the blue power lamp on the front of the server is dark.

Note: Some components on S3500-family servers remain active even after you turn off the server. Always unplug any S3500-family server that is not in active service.

To completely remove power to the server, unplug the AC power cord.

Note: In the United Kingdom, if a modem is attached to the server, first disconnect the telephone line from the server, then unplug the power cord.

Procedure 2: Turning On an S3500-Family MAS

Plug in the AC power cord.

As soon as AC power is applied, the S3500-family server starts to boot. You do not need to push the power button on the front of the server if AC power is available.

If the AC power cord is already connected and the S3500-family server is off:

Press the power button on the front of the server.

If the server still does not start, verify that the Modular Messaging system has AC power. Check the UPS settings, and that the UPS is receiving AC power.

If the server is already configured, log on to the server after the reboot is complete. Verify that all Modular Messaging services required for this server are started.

Continue with any procedures needed to bring the system into full service.

Note: If the you took the MAS ports out of service on the switch, you must bring them back into service.