VMSC - MAS - PBX Integration

Use the PBX Integration dialog box, Inband tab to configure inband PBX integration for an MAS.

PBX integration establishes communication between the PBX and the voice mail system. The PBX supplies information such as who is calling on internal calls and the extension that the caller is trying to reach.

With inband integration, the MAS receives information about an incoming call from the PBX in a call information packet. The call information packet contains DTMF digits indicating the type of call (known as the call packet type), the called party ID, the calling party ID, and the trunk ID.

To open the PBX Integration dialog box:

In the Voice Mail System Configuration window, click Message Application Servers.

You may need to expand the tree to see the all the MASs in the voice mail domain.

Click the MAS you want to integrate.

You may need to expand the tree to see the available PBXs

Double-click PBX Integration. The system displays the PBX Integration dialog box for that MAS, with the General tab active.

To activate the Inband tab:

In the General tab of the PBX Integration dialog, click the Inband option button in the Integration Type list.

Click the Inband tab.

To configure PBX Integration Inband properties, complete the following fields:

Maximum Inter-digit Gap (ms) Enter the time, in milliseconds, for the delay between each DTMF digit in the call information packet. This setting does not apply to the delay until the first DTMF digit arrives in a call information packet. The range is 16 through 999, and the default is 48.

Pause before Inband Digits (ms) Enter the maximum time, in milliseconds, to wait after taking the voice port off hook before the first DTMF digit arrives in a call information packet. The range is 100 through 9999, and the default is 2500.

DTMF On Time (ms) Enter the duration, in milliseconds, of a DTMF digit in a call information packet. The range is 32 through 999, and the default is 32.

Search Entire String for Reason Code Select to allow the integration service to search the entire call information packet for the call packet type (also known as the reason code). The call packet type is a string of DTMF digits that form a code for the type of call received, such as a direct call, a forwarded call, or a diverted call. This check box is cleared by default.

If check box is cleared, the integration service looks for the call packet type at the digit position specified in the Location of Inband Reason Code field. If the check box is selected that field is grayed out.

Tip: If you do not know the Location of Inband Reason Code, you can get this information by making a call of the appropriate call packet type. Then check the call information using the Operation History Viewer. See MAS - Operation History Viewer. To do this, you must first set the Maximum Inter-digit Gap (ms) and Pause before Inband Digits (ms) to high values, and select the Log Inband Packets check box.

Location of Inband Reason Code Enter the position within the call information packet of the first DTMF digit in the call packet type (also known as the reason code). The call packet type is a string of DTMF digits that form a code for the type of call received, such as a direct call, a forwarded call, or a diverted call. Each call information packet must have a call packet type.

For example, if the call packet type is the first field in the call information packet, enter 1. If the call packet type is the second field in the call information packet and follows a field that is 6 DTMF digits in length, enter 7. In this case, the first DTMF digit in the call packet type is the 7th DTMF digit in the call information packet. The range is 1 through 99, and the default is 1.

Log Inband Packets Select to log the inband call information packets in the operation history database. When selected, inband call information can be viewed in the Operation History Viewer. This check box is cleared by default.

Fixed Length Packets Select, if your PBX sends out call information packets of a fixed length. Within fixed length call information packets each piece of call information, that is, the call packet type, the calling party ID, the called party ID, and the trunk ID, is in a fixed position.

For example, the call packet type starts at position 1 (the first DTMF digit in the packet), the called party ID starts at position 4 (the 4th DTMF digit in the packet), the calling party ID field starts at position 11 (the 11th DTMF digit in the packet), and the trunk ID field starts at position 18 (the 18th DTMF digit in the packet). The total fixed packet length is 21.

If this check box is cleared, the packet length is variable. This check box is cleared by default.

Note: When this check box is selected, the Packet Length field is activated in the Inband Protocol Settings dialog box see VMSC - MAS - PBX Integration - Inband Protocol Settings Dialog Box).

Filler Character Select the filler character used in the call information packet. A filler character is required, if your PBX sends out fixed length call information packets. The filler character is the character that is used to fill in blanks in a fixed length field, if the number of DTMF digits received is less than the fixed number defined.

For example, if the fixed length of a called party ID field is 7 (as defined in the Inband Protocol Settings dialog box), but only 4 DTMF digits are received, 3 filler characters are required to maintain the fixed length of the call information packet. These are added after the DTMF digits in the Called Id field.

You can select from *, #, A, B, C, D, 0, or <NONE>. 0 is available, only if the Right Alignment of Digits in a Field check box is selected. Note that the filler character cannot be the same as the delimiter character.

In the following example, hash (#) is used as the filler character.


Call Packet Type	Called Id	Calling Id	Trunk Id
3 digits	7 digits	7 digits	4 digits
11#	4001###	6783000	3008

The default is asterisk (*).

Delimiter Character Select the delimiter character used in call information packets to distinguish between different fields. For example, in the following call information packet, * is used to distinguish between the call packet type, called party ID, calling party ID, and trunk ID:

1000*4001234*6009*1200

You can select from *, #, A, B, C, D, or <NONE>. <NONE> is available only if the Fixed Length Packets check box is selected. The default is #.

Note: The delimiter character cannot be the same as the filler character.

Right Alignment of Digits in a Field Select to indicate that in a fixed length call information packet, the DTMF digits in each field are to be right aligned. This check box is cleared by default.

Request String Supported Select if your PBX requires the MAS to send it a request string before it can send the call information packet.

If selected, two fields are enabled, Inband Request Digit String and Pause before Request String (ms).

Inband Request Digit String Enter the sequence of DTMF digits that the MAS must send to the PBX, when requesting a call information packet. The range is 0 through 99, and the default is blank.

Pause before Request String (ms) Enter the time, in milliseconds, before the MAS sends the request string to the PBX after going off hook. The PBX may require this time to stabilize. The range is 0 through 10000, and the default is 500.

Protocol Settings... Opens the Inband Protocol Settings dialog box, where you can configure inband protocol types. For more information, see VMSC - MAS - PBX Integration - Inband Protocol Settings Dialog Box.

MWI Settings... Opens the MWI Settings dialog box, where you can configure MWI settings. For more information, see VMSC - MAS - PBX Integration - MWI Settings Dialog Box.