VMSC - VMD - Call Me Dialog Box

This topic describes how to use the Call Me dialog box to configure Call Me for a voice mail domain.

Call Me allows subscribers to be called at one or more designated numbers each time they receive a message that meets certain criteria. The subscriber is then invited to log on to the TUI in order to review the message.


Notes: When an MAS is offline and offline access to call-answer messages is configured, the Call Me feature does not operate unless Mailbox Monitor is still online and the Call Me server is able to contact another MAS in the voice mail domain. Similar considerations apply to the Message Waiting Indicator (MWI) feature being triggered by the arrival of interpersonal messages. MWI is never triggered by the arrival of call-answer messages at an offline MAS. For an overview on configuring properties in the voice mail domain plus important notes, see VMSC - Voice Mail Domain Configuration. For more information on Call Me, see the Avaya Modular Messaging Release 3 Concepts and Planning Guide.

To open the Call Me dialog box:

In the Voice Mail System Configuration window, click the voice mail domain.

Double-click Call Me. The system displays the Call Me dialog box for the selected VMD, with the General tab active.

To configure Call Me General properties, complete the following fields:

Enable Call Me To enable the Call Me feature, select this check box. By default, this check box is cleared and this feature is not enabled.

Selecting this check box enables the other fields in the tab.

MAS Call Me Server Enter the name of the Call Me server, or use the browse button (...) to locate the server.

Maximum number of concurrent calls This parameter controls the number of concurrent Call Me processes supported by the voice mail system. This number should not exceed the number of ports configured for Call Me in the voice mail domain. The range is 1 through 24, and the default is 5.

The value of this field also controls the maximum number of outcalls that the voice mail system can initiate simultaneously. However, once a call has been initiated and connected, another process takes over. The system is then free to initiate another outcall. This means you can have more than 24 ports with outcalls in progress.

For information on configuring port groups for Call Me, see VMSC - MAS - Port Groups Dialog Box.

System minimum interval between calls (mins) Enter the time, in minutes, for the minimum interval between calls. The interval determines the minimum time allowed between mailbox checks for messages meeting specified criteria. It also determines the minimum time allowed between call retries to the subscriber’s telephone number, if the line is busy. The range is 1 through 1000, and the default is 3.

System default interval between calls (mins) Enter the time, in minutes, for the default interval between calls. The system displays the default interval time in the Call Me rule. The range is 1 through 1000, and the default is 10.

Line busy retries Enter the maximum number of retries attempted for a number, if the system receives a line busy signal. The range is 0 through 5, and the default is 2.