VMSC - VMD - Fax Dialog Box

This topic describes how to use the Fax dialog box to enable fax for a voice mail domain by configuring the system to communicate with a fax server. Subscribers can then send and receive faxes using their mailboxes.


Notes: If you are enabling fax after the initial installation, you must modify the existing tone file (.tsf file) to include the fax tone. For information on modifying the tone file, see the “Voice Card Installation” section of the Avaya Modular Messaging Release 3 Installation and Upgrades Guide for your system. Only one MAS should be selected to process outgoing faxes for the voice mail domain. By default, whenever a subscriber successfully sends a fax, the system generates a message to the subscriber’s mailbox confirming that the fax was successfully sent. If you do not want this confirmation sent out for every fax message, you can disable it using the following procedure: MAS - Fax Confirmation Registry Setting. For an overview on configuring properties in the voice mail domain plus important notes, see VMSC - Voice Mail Domain Configuration. IP H.323 and IP SIP switch integrations currently do not support fax service.

To open the Fax dialog box:

In the Voice Mail System Configuration window, click the voice mail domain.

Double-click Fax. The system displays the Fax dialog box for the selected VMD, with the General tab active.

To configure Fax General properties, complete the following fields:

Fax Enable Select to enable faxing. This check box is cleared by default. When this check box is selected, the other fields in the tab are enabled.

Only one of the option buttons is enabled; the other is grayed out:

If your message store is an MSS, the Use native fax support option is enabled.

If your message store is a Microsoft Exchange or Lotus Domino server, the Use third party fax support option is enabled

Use native fax support This option enables the fields and buttons beneath it.

Note: This option is selected automatically, when the Fax Enable check box is selected, if your message store is an MSS.

MAS Fax Sender Server Enter the name of the MAS that will process outgoing faxes. If your system has only one MAS, enter the name of that MAS. If you do not know the name of the MAS, you can use the Browse button to locate it.

Fax Mailbox Enter the mailbox number of the mailbox on the messaging server that is to be used for outgoing faxes.

Note: This number must match the number in the Fax Mailbox Number field on the Configure Subscriber Management page of the MSS.

Company Fax Number Enter the fax number that callers should use to send faxes to subscribers on the system. This number appears on any outgoing fax cover pages.

Cover Page... Use this button to define company identification that appears on the cover page. See VMSC - VMD - Fax - Fax Cover Page Dialog Box.

Advanced... Use this button to define advanced parameters for fax transmissions. See VMSC - VMD - Fax - Advanced Fax Dialog Box.

Fax Send Speed Select the speed with which the fax is send, in baud. The range is 4800 to 14400. The default is 9600.

Fax Receive Speed Select the speed with which the fax is received, in baud. The range is 4800 to 14400. The default is 9600.

Canonical Addressing Select this check box, if your fax servers support canonical addressing. This enables the Country Code and Area Code fields. The Access Codes button is enabled, only if your message store is an MSS.

Canonical addressing specifies the full fax telephone number for the voice mail domain, for use by the telephone user interface. When a subscriber wants to send a fax, the system prompts for these outgoing numbers or allows alternative entries as an aid to addressing. The canonical address also allows the system to prevent unnecessary toll calls, if the receiver of the fax uses the same country code or area code as the sender.

The canonical address precedes the subscriber number with the country code and area code, for example, +1 (408).

If you enable canonical addressing, you must specify a default country code and area code for this voice mail domain.

Country Code Enter the code for the country.

Area Code Enter the code for the area within the country.

Access Codes... Use this button to configure access codes required for fax transmission. See VMSC - VMD - Fax - Access Codes Dialog Box.