VMSC - VMD - Message Waiting Indicator

Use the Message Waiting Indicator dialog box, Update Schedule tab to configure when mail boxes should be updated by the MWI service.


Notes: You can perform an on-demand update, which is not on the schedule. Select Start MWI Update from the right-click menu off the Message Waiting Indicator node in the VMSC tree. See VMSC - VMD - Start On-Demand MWI Update Dialog Box. If there are no known issues, Avaya recommends that you do not use the automated update schedule as it could impact the performance of the system. Avaya recommends that necessary updates be done at non-peak hours, not at midnight, when the MSS backup is done, and not during the hours when tracing jobs are scheduled to run.

To open the Message Waiting Indicator dialog box:

In the Voice Mail System Configuration window, click the voice mail domain.

Double-click Message Waiting Indicator. The system displays the Message Waiting Indicator dialog box for the selected VMD, with the General tab active.

Click the Update Schedule tab.

To configure Message Waiting Indicator Update Schedule properties, complete the following fields:

Use cached MWI lamp state Select this option, if you wish the system to check the local cached MWI database to see whether the user has messages. This option is faster but the data may be out-of-date.

Re-evaluate mailbox MWI rules for lamp state Select this option, if you wish the system to go to the message store to see whether the user has messages. This option takes longer but provides the most up-to-date data.

Interval Select 1 Hour (default), 15 minutes or 5 Minutes to set the time intervals for the cells in the schedule grid.

For information on how to set up the times in the schedule grid, see VMSC - VMD - Schedule Grid.

VMSC - VMD - Message Waiting Indicator - Update Schedule Tab

To open the Message Waiting Indicator dialog box:

To configure Message Waiting Indicator Update Schedule properties, complete the following fields: