VMSC - VMD - Messaging - Offline Access Tab

Use the Messaging dialog box, Offline Access tab to configure offline access to the message store for a voice mail domain.

The MAS allows subscribers to continue to access call-answer messages, if the MAS becomes unavailable to subscribers over the network. In this case, subscribers must use the telephone and the Modular Messaging Telephone User Interface (TUI) to retrieve messages.

You must administer parameters for offline access to determine whether call-answer messages on the MAS will be kept up-to-date in its offline message store and how long and how often they will be kept up-to-date.


Notes: When the MAS is offline and offline access to call-answer messages is configured, the Call Me feature does not operate. If a subscriber modifies the Find me rule for his or her mailbox but the subscriber’s mailbox does not subsequently receive any messages prior to the MAS going offline, the Find me feature in offline mode will operate using the Find me rule that existed prior to the subscriber’s modifications. Offline access is not available when using the AUDIX TUI. For more information, see MAS - Understanding Offline Access.

To open the Messaging dialog box:

In the Voice Mail System Configuration window, click the voice mail domain.

Double-click Messaging. The system displays the Messaging dialog box for the selected VMD, with the General tab active.

Click the Offline Access tab.

To configure Messaging Offline Access properties, complete the following fields:

Enable offline access to messages Select to allow the MAS to provide service for offline access to messages.

When this check box is selected, the other fields in the tab are activated.

Synchronize offline messages with remote store Select to allow the MAS to update the offline access message store with the current call-answer messages.

When this check box is selected, the Offline Message Store field is activated.

Offline Message Store Enter the directory path of the offline access message store or select it using the Browse button.

If the offline access message store resides on a different MAS, you can type any of the following details of that MAS:

The private fully qualified Windows domain name of the MAS where the offline access store is located. The path should be in the format \\hostname.domainname\offlinedirectoryname.

The private IP address of the MAS where the offline access store is located. The path should be in the format \\IPAddress\offlinedirectoryname.

Time to store offline messages (Hours) Enter the length of time, in hours, that the MAS should keep call-answer messages in the offline message store. The default is 24 hours.

Note: This time is extended automatically, if the MAS remains offline for longer than the configured time.

Time to store empty mailbox (Hours) Enter the length of time, in hours, that the MAS should save space for an empty mailbox in the message store. The default is 72 hours.

An empty mailbox indicates no message activity, but the mailbox still requires allocated space.

Allow subscribers to access messages using the TUI Select to allow subscribers to access their messages using the TUI, when the message store is offline.