VMSC - VMD - Telephone User Interface

Use the Telephone User Interface dialog box, Time/Greeting tab to define your organization’s daily business hours and to control when certain greetings are played by the automated attendant.

Daily Settings Select the day of the week for which you want to define business hours.

For the selected day, you can then select one of three options: Open All Day, Closed All Day or Selected Hours. Avaya recommends that you set up business hours for each day of the week.

Open All Day Select to specify that the office is open all day. For any day this is set, the automated attendant greets callers with the appropriate Morning, Afternoon, or Evening greeting. It uses the start times you specify in the Start of Morning, Start of Afternoon and Start of Evening fields to determine which greeting to play.

Closed All Day Select to specify that the office is closed all day. For any day this is set, the automated attendant plays the Closed greeting to callers. They are then transferred to the after-hours receptionist mailbox.

Selected Hours Select to specify the business and after-business hours for a particular day. This is the default setting. If you select this option, you must enter the Open and Close times:

Open Enter the time designated as the start of business hours for the selected day. During business hours, the appropriate greeting (Morning, Afternoon, or Evening) is played. The default is 09:00.

Close Enter the time designated as the end of business hours for the selected day. After business hours, the Closed greeting is played. The default is 17:00.

Start of Morning Enter the start time for the Morning greeting. The default is 09:00.

Start of Afternoon Enter the start time for the Afternoon greeting. The default is 12:00.

Start of Evening Enter the start time for the Evening greeting. The default is 18:00.

VMSC - VMD - Telephone User Interface - Time/Greeting Tab

To open the Telephone User Interface dialog box:

To configure Telephone User Interface Time/Greeting properties, complete the following fields: