Administering Email (Internet Messaging)

The installation technician administers Email (Internet Messaging) when your Modular Messaging system is initially installed. However, you might need to either enable or disable or even possibly re-administer Internet Messaging after your system has been installed.

To successfully administer Email (Internet Messaging), you need the Switch and messaging information planning form that was completed when the system was initially installed. For more information, see the System planning forms in the Installation and Upgrades guide (pdf).

Administering Email (Internet Messaging) includes the following tasks:

• Administer Internet Messaging options
• Administering ports for Internet Messaging
• Administer a Class-of-Service for the Postmaster Mailbox
• Administer a Postmaster mailbox

Administering Internet Messaging options

To administer Email (Internet Messaging) options:

1. From the MSS Messaging Administration menu, select Feature Administration > Internet Messaging.

   The system displays Internet Messaging page.

2. Complete the fields on the following pages:
   • General Options and Settings: Use this page to specify SMTP settings for Internet Messaging,
   • Mail Options: Use this page to specify how email is managed and to define configuration information that is used in processing incoming and outgoing email.

   For more information on completing the fields on these pages, click the field names or Help.

3. Click Return to Main to return to the Messaging Administration main menu.

Administering ports for Internet Messaging

To administer ports for Internet Messaging:

1. From the MSS Messaging Administration menu, select Global Administration > Subscriber Management > System Administration.

The system displays the System Administration page.

2. Enable and disable the POP3, IMAP4, and LDAP SSL and non-SSL ports as appropriate for your system.

Security Risk!
If you enable non-SSL LDAP access, your subscribers' email addresses might be harvested by spammers. Therefore, it is recommended that you administer the access for use only behind a corporate firewall, and that you disable mailbox access from outside the firewall. See Email (Internet Messaging) security issues for more information.

If you enable non-SSL ports, Avaya is not responsible for any theft of service that may result.

Note: Modular Messaging also supports the STARTTLS protocol for IMAP4, POP3, and SMTP. Administrators can enable IMAP4 access and inform subscribers to configure their e-mail clients to use STARTTLS to get an SSL operation over the standard IMAP4 port. The same applies to POP3 and SMTP ports as well.

3. Click Save to save your changes.
4. Click Return to Main to return to the Messaging Administration main menu.

Administering a Class-of-Service for the Postmaster Mailbox

To administer a Class-of-Service for the Postmaster Mailbox:

1. From the MSS Messaging Administration menu, select Global Administration > Subscriber Management > Manage Classes-of-Service.

   The Manage Classes-of-Service page appears.

2. Select the class-of-service to modify (such as class00).
3. Click Edit the Selected COS.
   The Edit a Class-of-Service page displays.
4. Set the Maximum Mailbox Size field to the maximum of 64 Mbytes.
5. Scroll down to Subscriber Features and Services and activate the following features:
   • Set Message Waiting Indication Allowed to Yes.
   • Set Record Mailbox Greeting to Yes.
   • Set Outbound Fax Calls to Yes.
   • Telephone User Interface: Select a telephone user interface (TUI) for use by all the subscribers that are assigned this class-of-service. The telephone user interface field may not display on all systems and the choices may be different depending on the Modular Messaging configuration.
   • Set Restrict Client Access to No.

     This will allow subscribers using this class-of-service to access their mailboxes using the Avaya proprietary clients such as Avaya Advanced Speech Access, Modular Messaging Web Client, Telephone User Interface as well as IMAP4 and POP3 standards-based clients including the Client Add-in for Microsoft Outlook.

     Important: The Restrict Client Access control is overridden if the Privacy Enforcement Level (PEL) value is set to Full. The PEL setting is controlled using the Voice Mail System Configuration (VMSC) program on the Messaging Application Server (MAS). To view the PEL settings, open the VMSC program on the MAS and double-click the Messaging item on the VMSC tree.

   • Adjust other feature values if necessary.
6. When finished, click Save.

   The system displays the Manage Classes-of-Service page.

7. Click Return to Main to return to the Messaging Administration main menu.

Administering a Postmaster Mailbox

Typically an existing subscriber, such as the system administrator, is set up to receive postmaster messages. If the postmaster message volume is large, you might set up a secondary mailbox for that subscriber to receive postmaster messages. The secondary mailbox must be checked regularly (on a daily basis if possible).

To administer a Postmaster Mailbox:

1. From the MSS Messaging Administration menu, select Global Administration > Subscriber Management.

   The system displays the Managing Subscribers page.

2. On the Managing Subscribers page, click Manage in the Local Subscribers row.

   The system displays the Manage Local Subscribers page.

3. Click Add a New Subscriber.

   The system displays the Add Local Subscriber page.

4. Use the information in the Switch and messaging information planning form to complete the following fields on the Add Local Subscriber page:
   • In the Last Name field, type the last name of the subscriber who is to receive the postmaster messages.
   • In the First Name field, type the subscriber's first name.
   • Enter the subscriber's mailbox password.
   • In the Mailbox Number field, type a valid telephone extension number. Enter 3 to 10 digits as required by your dial plan.
   • In the Numeric Address field, type a different number from the Mailbox Number. For example prepend a 1 or the area code to that number.
   • Select the appropriate class-of-service.

   Click a field name or Help for more information about the fields on this web-based administration page.

5. Click Save.

   The system displays the Manage Local Subscribers page.

6. Click Back to return to the Managing Subscribers menu.
7. From the Managing Subscribers page, click Configure Subscriber Management.

   The Configure Subscriber Management page appears.

8. In the Special Subscribers section, for the Internet Postmaster Mailbox Number, type the extension for the mailbox number that you entered in Step 4 when you set up the Postmaster subscriber.
9. Click Save.

   The system displays the Managing subscribers page.

10. Click Return to Main to return to the Messaging Administration main menu.

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