Unlocking a subscriber's mailbox

For security purposes, the Modular Messaging system allows only three login retries per subscriber session (call to the system) before disconnecting. The system also monitors the number of consecutive unsuccessful login attempts to a specific mailbox across multiple calls to the system. This setting is controlled using the Voice Mail System Configuration (VMSC) program on the Messaging Application Server (MAS). If this number exceeds the allowed number of attempts, the system locks out that subscriber's login ID, preventing further system access. The subscriber cannot access the system until you unlock the subscriber's login, even with the correct password.

If a subscriber is repeatedly locked out of the system, some unauthorized person might be attempting to tamper with that subscriber's mailbox. Report this to the subscriber's manager or to your company security office before unlocking the mailbox. If the unsuccessful login attempts were made from an extension other than that of the owner of the mailbox, the Administrator's Log contains information about the break-in attempts.

Note: You can use this procedure or the Mailbox Manager application to unlock a subscriber's mailbox. For more information about Mailbox Manager, see the Mailbox Manager User Guide.

Unlocking a subscriber's mailbox

To unlock a subscriber's mailbox:

1. From the MSS Messaging Administration menu, select Global Administration > Subscriber Management.

The system displays the Managing Subscribers page.

2. In the Local Mailbox Number field, enter the local mailbox number for the subscriber whose mailbox needs to be unlocked and click Add or Edit.

If you do not know the subscriber's local mailbox number, do the following:

Note: If you are accessing the system through a dial-up connection and you have a large number of local subscribers administered on your system, you may want to filter subscribers to reduce the number of subscribers that display on the Manage Local Subscribers page. Doing this allows the page to download more quickly. See Sorting and filtering local subscribers for information about filtering subscribers.

1. On the Managing Subscribers page, click Manage in the Local Subscribers row.

   The system displays the Manage Local Subscribers page.

2. Highlight the name of the subscriber whose password needs to be reset.
3. Click Edit the Selected Subscriber.

   The system displays the Edit Local Subscriber page.

3. On the Edit Local Subscriber page, in the Subscriber Security section, select no from the Is Mailbox Locked? drop-down list.
4. Click Save to store the information that you changed on the form.

The system unlocks the subscriber's mailbox and displays the Manage Local Subscribers page or the Managing Subscribers page, whichever you were previously using.

Note: It may take from 5 to 10 minutes for the Messaging Application Servers (MASs) to learn about this change.

5. Inform the subscriber that his or her mailbox is again available for login.
6. Click Back to return to the Manage Local Subscribers page or, if you are finished administering local subscribers, click Return to Main.

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