Updating the MSS software

This topic describes how to update software on your Message Storage Server (MSS) to the latest version. If your system was just installed, you usually do not need to perform a software update. You can use the following methods to update the MSS software:

• CD/DVD
• Service pack software downloaded from the MAS

Note: Updating the MSS software requires a server restart. Plan to do the software update during low usage hours.

Updating the MSS software via CD/DVD

To perform a MSS software update via CD/DVD:

1. Perform an attended backup. See Backing up system files (attended) for more information.
2. Press the eject button on the front of the DVD-RAM drive and remove the DVD-RAM backup medium, if necessary.
3. Insert the Avaya Modular Messaging Message Storage Server (MSS) Software medium in the DVD-RAM drive.

   Note: When inserting the software medium in to the DVD-RAM drive tray, make sure that you place the medium solidly between the plastic clips.

4. Log in to the system.
5. From the MSS Messaging Administration menu, select Utilities > Software Management > Software Update.
6. Select CD/DVD.

7. If necessary, a new version of Software Management will be installed. Click Continue after it installs.
8. If you did not complete an attended backup within the past two hours, the system displays a warning message. Click Cancel (return to Utilities menu) to cancel the software update. Then return to Step 1 and perform an attended backup.

   The server displays a list of the software packages available for installation. Some of the packages have a check mark in the box next to them to indicate that they are to be installed.

9. Click any additional packages that you want to install.
10. Click Install selected packages.
11. The server displays a list of packages to be installed. Verify that the list is accurate. If you need to change the list, return to Step 5.

    Note: You must wait approximately 1 minute before you can continue with Step 12.

12. Click Proceed with Installation.

    The system displays the progress of the installation.

13. While the server is installing software packages, scroll down the page periodically to view the installation output.
14. When the update is complete, verify that the software was installed successfully.
15. If all software was successfully installed, remove the media from the drive.
16. Insert a new DVD-RAM backup medium into the DVD-RAM drive for the next unattended backup. Do not reinsert the same DVD-RAM on which you just made a backup.
17. Click Restart the System.

    The system reboots.

18. When the login prompt displays, log in to the system.
19. Test system features by creating test messages and checking subscriber information.
20. Click Return to Main to return to the Messaging Administration main menu.

Updating the MSS software via downloaded software

Use the following steps to update the MSS software via service pack software downloaded from the MAS.

To perform a MSS software update:

1. Perform an attended backup. See Backing up system files (attended) for more information.
2. Download the service pack software to the MAS. See Appendix G "Updating Modular Messaging software" in Installation and Upgrades (pdf) for more information.
3. Log in to the MSS.
4. From the MSS Messaging Administration menu, select Utilities > Software Management > Software Update.
5. Select Service Pack.

6. If you did not complete an attended backup within the past two hours, the system displays a warning message. Click Cancel (return to Utilities menu) to cancel the software update. Then return to Step 1 and perform an attended backup.

   The system displays the message that there is a service pack available for installation. The system also notifies you that the voice system is stopped when you proceed with the installation. If the system does not detect a service pack available for installation, an error message displays.

   All detected service packs are automatically installed. You cannot select or deselect specific service packs for installation.

7. Click Proceed with Installation.

   The system displays the progress of the installation.

8. While the server is installing the service pack, scroll down the page periodically to view the installation output.
9. When the update is complete, verify that the software was installed successfully.
10. If all software was installed successfully, click Restart the System.

    The system reboots.

11. When the login prompt displays, log in to the system.
12. Test system features by creating test messages and checking subscriber information.
13. Click Return to Main to return to the Messaging Administration main menu.

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