What's new

In addition to all of the end-user functionality provided with its previous releases, Avaya Modular Messaging Release 2 offers the following new or enhanced capabilities:

• Choice of telephone user interfaces (TUI)
• Common Caller Interface
• Personal distribution lists
• Broadcast messages
• Message privacy
• Modular Messaging Web Client
• Data migrations
• Simple Network Management Protocol (SNMP)

Note: Modular Messaging Release 2 supports the Avaya Message Storage Server (MSS.)

Choice of telephone user interfaces (TUI)

With this release of Modular Messaging, administrators can assign subscribers either of the following TUIs on a class-of service (COS) basis:

• Aria TUI for Modular Messaging, an Octel Aria-based TUI, which was also available in previous releases
• AUDIX TUI for Modular Messaging, an Intuity AUDIX-based TUI (new to this release)

Both of the above TUIs are similar to, but not exactly the same as, the Aria and Intuity AUDIX messaging systems. For more information about the TUIs, see the Modular Messaging TUI Guide (pdf). You can also search on "aria tui" and "audix tui."

Common Caller Interface

All Modular Messaging subscribers use the same Avaya Common Caller Interface (CCI) up to the point of logging in to their mailboxes. And all callers who want to leave a message hear a common set of prompts, regardless of the TUI option for the target mailbox.

For more information about the Common Caller Interface, see the Modular Messaging TUI Guide (pdf). You can also search on "cci."

Personal distribution lists

Subscribers who frequently send messages to the same group of people can create a personal distribution list (PDL) for the group. When the subscriber uses the PDL to address a message, Modular Messaging sends the message to each member on the list.

Modular Messaging supports 500 lists for each subscriber, so Avaya has enhanced Subscriber Options to help manage lists. Subscribers can:

• Create PDLs that contain fax numbers, email addresses, other PDLs, and Enhanced-List Application (ELA) lists
• Access their PDLs from either Modular Messaging TUI, the graphical user interface (GUI) of your computer, and Avaya Speech Access

PDLs are available to local and remote subscribers.

Note: A personal distribution list is created and managed by the subscriber, who is the only person who can use the list. Enhanced-List Application (ELA) is a system list that is created and managed by a system administrator, who can make the list available for other subscribers to use.

For more information about personal distribution lists, see the Concepts and Planning Guide (pdf), Chapter 5, or search on "personal distribution list." For more information about ELA, see Administering the Enhanced-List Application, or search on "ela."

Broadcast messages

Modular Messaging enables an administrator to designate any Enhanced-List Application (ELA) to be a local broadcast list. When subscribers send a message to an appropriately configured enhanced-list mailbox, the system sends the message to all local subscribers and to all list members. Administrators can also set up system-wide or enterprise-wide broadcast lists.

Broadcast messages are:

• Announced by the TUI. After subscribers log into the system, the TUI presents new broadcast messages before other messages. It also announces the number of broadcast messages in the subscriber's mailbox.
• Identified on the GUI. Modular Messaging Web Client and Client Add-in for Microsoft Outlook mark broadcast messages with an icon. (Standards-based clients do not. If you use these clients you can recognize broadcast messages from the address of the broadcast ELA, unless the broadcast message has been sent via BCC.)
• Managed by the Message Storage Server (MSS). The MSS:
  • Does not turn on the message waiting indicator for broadcast messages, but does activate the Call Me feature.
  • Allows up to 16 active broadcast messages at a time.
  • Copies your broadcast messages to your inbox after you login.

For more information about broadcast messages, see the Concepts and Planning Guide (pdf), Chapter 5. You can also search on "broadcast message."

Message privacy

Modular Messaging supports message privacy by providing system administrators with the ability to:

• Set a system-wide Privacy Enforcement Level (PEL). Each level (full, partial, and notification only) determines how the system manages private messages. See Configuring the Privacy Enforcement Level for more information about the PELs.
• Restrict access to mailboxes that use certain clients. When a system administrator activates the Restrict Client Access COS, subscribers can only access their mailbox through the TUI or through the Modular Messaging Web Client. Restrict Client Access prohibits subscribers from using clients that may not enforce forwarding restrictions for private messages. At the "full" PEL setting, this restriction is enforced for all users regardless of the COS setting.

Modular Messaging also supports message privacy by:

• Allowing subscribers to mark messages as private. Depending on how their mailboxes are administered, subscribers can use any interface (TUI, GUI, and UCC) to create, send, and access private messages.
• Restricting system functionality. Subscribers cannot use the following functions for private messages: Forward, Reply with original, or Reply all with original.

  Note: The system cannot prevent users from using other means to record or copy a private message for the purpose of redistribution.

For more information, see the Concepts and Planning Guide (pdf), Chapter 5, Message privacy, or search on "message privacy."

Modular Messaging Web Client

Avaya Modular Messaging Web Client enables subscribers to use a Web browser for visual access to their Modular Messaging messages and to their corporate e-mail messages.

Similar to UCC Web Messaging Application (WMA) and www.messenger, the Modular Messaging Web Client enables subscribers to complete the following tasks on their PCs:

• Create, send, receive, reply to, forward, and organize messages from their Modular Messaging mailbox.
• Listen to voice messages from a telephone or from their desktop PC.
• View fax messages from their desktop PC.
• Send messages to any personal distribution lists (PDLs) that they own.
• Identify broadcast messages, priority messages, private messages, and delivery failures.

For more information see the Concepts and Planning Guide (pdf), Chapter 4. You can also search on "web client."

Data migrations

Avaya Global Services and authorized Business Partners offer the migration of subscriber data such as mailboxes and COS. For more information, see your account representative.

Simple Network Management Protocol (SNMP)

Modular Messaging Release 2 supports the following versions of SNMP:

• For the MSS, SNMP versions 1, 2c, and 3
• For the MAS, SNMP versions 1 and 2c

SNMP, a current working standard of the TCP/IP protocol suite, is used to transfer network management information among various elements of a network, regardless of their underlying architecture. Modular Messaging provides alarm notifications via SNMPv2 trap to an administered SNMP manager using an administered community string.

SNMP can be used with Modular Messaging to perform the following tasks:

• A network management station (NMS) can perform queries of system status information from Modular Messaging. SNMP is read-only in the Modular Messaging system, meaning that an NMS can query a Modular Messaging system for information, but cannot change that information.
• Modular Messaging can send alarm and resolution event notifications to specified Network Management Stations (NMS).

See Simple Network Management Protocol overview for more information.

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