Configuring time and greeting properties

To define your organization’s daily business hours and to control when certain greetings are played by the automated attendant, use the Time / Greeting tab.

To display the Telephone User Interface - Voice Mail Domain dialog box, Time/Greeting tab:

In the Voice Mail System Configuration window, click the voice mail domain.

If you have more than one voice mail domain, you may need to expand the tree hierarchy to find the one you want.

Double-click Telephone User Interface for that voice mail domain.

The system displays the Telephone User Interface - Voice Mail Domain dialog box, with the General tab active.

Click the Time / Greeting tab.

To configure time and greeting properties, configure the following fields:

Daily Settings Select the day for which you want to define business hours. For the selected day, you can select one of three options: ‘Open All Day’, ‘Closed All Day’ or ‘Selected Hours’. Avaya recommends that you set up business hours for each day of the week.

Open All Day Select to specify that the office is open all day. For any day that ‘Open All Day’ is set, the automated attendant greets callers with the appropriate Morning, Afternoon, or Evening greeting. It uses the start times you specify in the Start of Morning, Start of Afternoon and Start of Evening fields to determine which greeting to play.

Closed All Day Select to specify that the office is closed all day. For any day that ‘Closed All Day’ is set, the automated attendant plays the Closed greeting to callers. They are then transferred to the after-hours receptionist mailbox.

Selected Hours Select to specify the business and after-business hours for a particular day. This is the default setting. If you select this option, you must enter the Open and Close times:

Open Enter the time designated as the start of business hours for the selected day. During business hours, the appropriate greeting (Morning, Afternoon, or Evening) is played. The default is 09:00.

Close Enter the time designated as the end of business hours for the selected day. After business hours, the Closed greeting is played. The default is 17:00.

Start of Morning Enter the start time for the Morning greeting. The default is 09:00.

Start of Afternoon Enter the start time for the Afternoon greeting. The default is 12:00.

Start of Evening Enter the start time for the Evening greeting. The default is 18:00.