Configuring Call Me

Call Me allows subscribers to be called at one or more designated numbers each time they receive a message that meets certain criteria. (For more information about the rules and criteria that subscribers can set for this feature, see Enabling Call Me for subscribers.)

The subscriber is then invited to log on to the TUI in order to review the message.


Notes: If your system has more than one MAS, you should enable Call Me on only one MAS. When an MAS is offline, and offline access to call answer messages is configured, the Call Me feature does not operate unless Mailbox Monitor is still online and the Call Me server is able to contact another MAS in the voice mail domain. Similar considerations apply to the Message Waiting Indicator (MWI) feature being triggered by the arrival of interpersonal messages. MWI is never triggered by the arrival of call answer messages at an offline MAS. If, for any reason, you find it necessary to re-install the Call Me software after the initial system installation, you must first stop all Avaya Modular Messaging (MM) services on the MAS before installing it. Remember to restart the MM services when the software installation is complete. For the procedures to stop and restart the MM services, see Stopping and (re)starting Modular Messaging (MM) services.

To display the Call Me property dialog box:

In the Voice Mail System Configuration window, click the voice mail domain.

If you have more than one voice mail domain, you may need to expand the tree hierarchy to find the one you want.

Double-click Call Me.

The system displays the Call Me - Voice Mail Domain dialog box, which has only one tab, the General tab.

To configure Call Me properties, configure the following fields:

Enable Call Me To enable the Call Me feature, select this check box. By default, this check box is cleared and this feature is not enabled.

MAS Call Me Server Enter the name of the Call Me server, or use the browse button

to locate the Call Me server.

Maximum number of concurrent calls This parameter controls the number of concurrent Call Me processes supported by the voice mail system. This number is limited in any case to a maximum of 24, but it should not exceed the number of ports configured for Call Me in the voice mail domain. The range is 1 through 24, and the default is 5.

The value of this field also controls the maximum number of outcalls that may be simultaneously in the process of being initiated by the voice mail system. However, once a call is initiated and connected, another process takes over and the system is free to initiate another outcall. This means you can have more than 24 ports with outcalls in progress.

For information on configuring port groups for Call Me, see Configuring usage properties for port groups.

System minimum interval between calls (mins) Enter the time, in minutes, for the minimum interval between calls. The interval determines the minimum time allowed between mailbox checks for messages meeting specified criteria. It also determines the minimum time allowed between call retries to the subscriber’s telephone number if the line is busy. The range is 1 through 1000, and the default is 3.

System default interval between calls (mins) Enter the time, in minutes, for the default interval between calls. The system displays the default interval time in the Call Me rule. The range is 1 through 1000, and the default is 10.

Line busy retries Enter the maximum number of retries attempted for a number if the system receives a line busy signal. The range is 0 through 5, and the default is 2.