Configuring Language/Key Association properties

If you require more than one language to be available to callers, you can set the system to present a list of language options to callers as the first prompt they hear when calling in to the system. You can also assign a keypad digit and Automated Attendant main menu greeting to each language supported by the TUI. These options are all set using the Language/Key Association tab.

When configured in this way, unless you use a Custom Language Selection Greeting prompt (see below), callers hear a default system prompt similar to the following:

Callers can then select the desired language by pressing the appropriate key on their touchtone keypads. When they do, they hear all following prompts in the selected language.


Notes: Selecting any language options on this tab automatically disables the Main Menu prompt on the Attendant Main Menu Editor tab (see Configuring Attendant Main Menu Editor properties). If you want your initial prompt to callers to include language selection as well as other options, you should not use this tab. Instead, you can use the system Automated Attendant and caller applications. For more information, see Administering caller applications. You can record the Main Menu Greeting for each required language. For information on recording customized prompts, see Customizing prompts.

To display the Language/Key Association tab:

In the Voice Mail System Configuration window, click the voice mail domain.

If you have more than one voice mail domain, you may need to expand the tree hierarchy to find the one you want.

Double-click Auto Attendant.

The system displays the Auto Attendant - Voice Mail Domain dialog box.

Click the Language/Key Association tab.

To configure the Language/Key Association properties, configure the following fields:

Language 1 through 3 Select the languages that you want to configure. You can select any language supported by the TUI.

DTMF Key 1 through 3 Select DTMF keys for each associated language. You can select any DTMF key from 1 through 9.

Main Menu Greeting 1 through 3 Enter prompt numbers for the Automated Attendant main menu greeting to play when the associated language is selected. If you select anything other than 0, you must ensure that this welcome prompt is recorded in the correct language, but the system will automatically use the appropriate language prompts for all subsequent prompts. The range is 0 through 9999, and the default is 0, which is the default system prompt (in that language).

Custom Language Selection Greeting Enter a prompt number in this field if you want to replace the default system language selection prompt with a different prompt. The range is 0 through 9999, and the default is 0, which is the default system prompt.