Configuring Attendant Main Menu Editor properties

To configure the Automated Attendant main menu for a voice mail domain, use the Attendant Main Menu Editor tab. The Automated Attendant main menu helps callers find their way around the telephone user interface by prompting them on how to proceed. For example:

“For sales, press 1. For technical support, press 2. For accounting, press 3.”

To display the Attendant Main Menu Editor tab:

In the Voice Mail System Configuration window, click the voice mail domain.

If you have more than one voice mail domain, you may need to expand the tree hierarchy to find the one you want.

Double-click Auto Attendant.

The system displays the Auto Attendant - Voice Mail Domain dialog box.

Click the Attendant Main Menu Editor tab.

To configure the Attendant Main Menu Editor properties, complete the following fields:

Auto Attendant Main Menu Prompt Enter the number of the main Automated Attendant prompt as recorded in Visual Voice Editor. The range is 0 through 9999. By default, this is 0, which means that the system uses the pre-recorded system prompt, “Please enter the mailbox of the person you are calling.”

[Keypad Digits] 1 through 9 Select a keypad digit to configure. You can configure touchtone keypad digits 1 through 9. (The keys for *, # and 0 are reserved for system use and cannot be configured). Each keypad digit must be configured individually, using the Key Settings options.

Key Settings You can make individual settings for each numeric key on the touchtone keypad (except 0, which is reserved for system use). By default, all key settings are Invalid.

Invalid Select to indicate this key is an invalid option. Use this setting if you specifically do not want to associate any action with the key press.

Directory Select to allow caller to use the Dial By Name feature when this key is pressed. The Dial By Name feature allows a caller to search for a subscriber extension or mailbox number by “spelling” the person’s name using the telephone keypad.

Message Select to allow a caller to leave a voice message when this keypad digit is pressed, followed by the extension number. This feature is called Quick Message.


Notes: If you select this option, make sure you either: Record your Automated Attendant Main Menu prompt to notify callers that they must enter this key press followed by the extension of the subscriber they are trying to reach; or Instruct your subscribers that they must include this key press as the first digit when giving their extension number to potential callers.

Transfer to: Mailbox Number Select to allow the caller to transfer to the mailbox number you enter in the Mailbox Number field. This option is useful for transferring callers to particular departments, for example, “For technical support, press [2]”. The mailbox number you enter must have the correct number of digits, as required by the Number of Digits in a Mailbox field (see Configuring TUI general properties).

Note: This mailbox number can be associated with a caller application. For more information, see Administering caller applications.