Adding application (action) nodes to a caller application

Modular Messaging Help

Getting Started

Administration

Maintenance

Reference

Home > MAS Administration > Adding application (action) nodes to a caller application

Adding application (action) nodes to a caller application

An application, or action, node is always a child node of a caller application or another application node. Application nodes allow callers to interact with the system in a more complex fashion than a simple menu.

Application nodes can be used to accomplish a variety of actions. They can:

Present a menu of options to the caller (“For Sales, press 1, for Technical Support, press 2, etc.”)

Transfer the caller automatically to an extension or mailbox within the system.

Go to another location, such as another node or caller application, within the system.

Route calls according to the time of day at which the call is received.

Allow callers to send a message without having to listen to the dialed party’s greetings.

Terminate the call.

A caller application may have thousands of application action nodes. However, for reasons of usability, we recommend that you limit a caller application to three or four menu levels.

There are two basic steps to create a caller action node:

Adding the application action node

Configuring application (action) node properties

Top of page