Conditional goto actions

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Conditional goto actions

Conditional goto actions route calls according to a schedule. For example, you may want calls that come into the system during business hours to be directed to a live receptionist. After business hours, however, you want calls directed to a special mailbox. You can use the Conditional goto action to accomplish this.

When you select Conditional goto from the Action type list, the General tab display automatically updates itself to present the following options:


Notes: The Conditional goto action cannot be used as the entry (top) level node in an application, because to use it, you must have nodes to which you can direct it, and you cannot attach sub-nodes to this action type. Each of the following nodes must be within the currently active caller application. This means that you must dedicate two nodes for this purpose, or create one node with two sub-nodes that you can use.

During hours node Select the application node to which you want to route callers when the associated schedule is active.

After hours node Select the application node to which you want to route callers when the associated schedule is not active.

Weekly schedule Click this to display the schedule grid.

Use the schedule grid to set the blocks of time when the schedule is active. For more information, see Tips for using the schedule grid.

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