Transfer actions

When a caller presses the associated key, the Transfer action transfers the caller to either the operator, a mailbox, or an extension number.

When you select Transfer from the Action type list, the General tab display automatically updates itself to present the following options:

Operator This option transfers the caller to the operator.

The operator can be either the default system operator or a personal (custom) operator. Caller application properties determine which operator is used here (see Configuring the caller application properties).

Mailbox This option transfers the caller to a specified mailbox number. You must enter the mailbox number in the adjacent field.

Extension This option transfers the caller to a specified extension number. You must enter the extension number in the adjacent field.