Creating an association for the caller application

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Creating an association for the caller application

Although not required in every case, in many cases you will need to create an association for the caller application, in order for callers to be able to access it.

About associations

Associations are the links between a deployed caller application and the information from the TUI used to access the caller application. Associations enable the system to launch a caller application if one or both of the following launch conditions are met:

A caller enters an identifying number (ID number) when prompted by the Automated Attendant or another caller application. The ID number appears to the caller as a mailbox number.

A caller dials a specified direct-dial number or extension number (the called number).

When you create an association, you must configure at least one of these launch conditions. If you configure both, meeting either condition will launch the caller application.

Any given association can launch only one specified caller application. To help identify the association, you assign a name to the association.

In this topic area, you will find information and procedures for the following:

Create associations (see Creating associations).

Assign ID numbers for each association (see Using ID numbers for associations).

Re-use deployed caller applications for different situations (see Using deployed caller applications with multiple associations).

Delete associations (see Deleting associations).

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