Example 5: Non-resident subscribers

Non-resident subscribers are Modular Messaging subscribers who do not have an extension administered on a switch that is served by the Modular Messaging system. An example of a non-resident subscriber might be a sales representative who needs to receive messages from clients, but who does not have a “live” extension on the system. To accommodate this type of subscriber, a caller application (or node) can be set up to move callers directly to the non-resident subscriber’s mailbox. In this case, the caller needs to know only the number of the non-resident caller application ID (in this case, 73003) and the non-resident subscriber’s mailbox (in this case, 4222).

Considerations

After creating and deploying this caller application, you must remember to create an association with an ID number of 73003 for this application.

The caller application design

The following is a possible call flow for this caller application. Note that this need not necessarily be an entire application by itself; it can be used as a node of a larger application (for instance, it could be used as an additional option in Example 1: Alternative “Auto Attendant” Main Menu).

Building the application

The following table presents a step-by-step method for building the caller application. It assumes that you have already started the Caller Applications Editor. The Action(s) column gives a description of the step in the process, and the Location of procedure(s) column provides a link to the detailed procedure in the documentation that tells how to perform the step.


Step	Action(s)	Location of procedure(s)
1	Create the caller application base node. Name it Non-resident subscribers. Provide a brief description and select the language.	Adding the base caller application node
2	Modify the caller application base node properties: Select Menu with mailbox as the action type. Select Play entry prompt and then select Application prompt. Add a prompt and enter “Enter mailbox number” under Comments. Note: You will not actually record the prompt at this point, you are merely creating a placeholder for it. Verify that the application is set to use the Default operator, <Parent node> as the Default cancel setting, and the * key as the Default cancel key.	Configuring the caller application properties
3	Save the application, if you have not already done so.	Saving a caller application