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Avaya G700 Announcement Software��

Voice announcements are used in a call center environment to announce delays, direct customers to different departments, and entertain and inform calling parties. The announcement capability is standard and comes co-resident on the G700. The G700 announcement software has many of the functionalities of the TN2501AP VAL circuit pack.

See Table 17 for differences between the Avaya G700 Announcement software and the VAL circuit pack. For more information on Avaya G700 Announcement software, see the Administrator's Guide for Avaya MultiVantage Software, 555-233-506, Chapter 13, "Managing Announcements".

Table 17. Comparison between the G700 Announcement software and the VAL circuit pack�����
Area description
TN2501AP (VAL) circuit pack
Avaya G700 announcement software
Requires hardware
Yes
No
Maximum storage time per board for TN750 or TN2501AP
Up to 60 minutes at 64 Kbps sample rate
Up to 20 minutes at 64Kbps uncompressed speech
Concurrent Calls per Announcement
50 when using a DEFINITY Server SI or DEFINITY Server CSI
1,000 when using the DEFINITY Server R or S8700 Media Server
1,000
Backup and restore over LAN
Yes
Yes
Recording Method
Use PC or telephone
Use PC or telephone
File portability to multiple DEFINITY or MultiVantage servers
Yes
Yes
Playback quality
Toll quality
Toll quality
Backup speed
2.6 seconds for each 60�seconds of announcement time
2.6 seconds for each 60�seconds of announcement time
Reliability
High
High
Firmware downloadable
Yes
Yes
Number of boards per system
5 on the DEFINITY� CSI and DEFINITY SI
10 on the DEFINITY R and S8700 Media Server
10 per configuration
Announcements per board
256
256
Maximum number of announcements in a configuration
128 DEFINITY Server CSI or DEFINITY Server Si
1,000 DEFINITY Server R
3,000 S8700 Media Server
3,000 over multiple G700 Media Gateways
Format
CCITT A-law or u-law
CCITT A-law or u-law
Sample bits
8
8
Sample rate
8,000 KHz
8,000 KHz
Channels
Mono
Mono


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