Accessing Avaya MultiVantageTM software

Avaya MultiVantage^TM software is an open, scalable, highly reliable and secure telephony application. MultiVantage^TM software provides user and system management capability, intelligent call routing, application integration and extensibility, as well as enterprise communications networking. Tools used to administer MultiVantage^TM software include:

• Avaya Site Administration: a telephony administration program that uses a graphical user interface (GUI). Avaya Site Administration must be run on a compatible Microsoft Windows operating system such as Windows 95, 98, NT 4.0, Millennium Edition, and Windows 2000.
• System Access Terminal (SAT) program: a version of the telephony administration software that uses a command line interface (CLI).

This section covers:

• Accessing Avaya Site Administration
• Accessing SAT from a CLI

Accessing Avaya Site Administration

Avaya Site Administration software must be installed on a compatible administration or Services laptop computer, in compliance with the Avaya Site Administration contract with Avaya Inc.

Avaya Site Administration software can be accessed in a variety of ways:

1. Make sure you have a valid physical connection from your computer to the S8300 Media Server, or another Media Server (such as the S8700 Media Server) that is running MultiVantage^TM software.
2. If Avaya Site Administration is installed on your computer, you can launch it in any of the following ways:
• Click the Avaya Site Administration icon on your desktop.
• From the S8300 Media Server Web Interface main menu, click the Start ASA link.
• From the Device Manager interface, select the Launch ASA toolbar button or menu item.
• From the Avaya MultiService Network Manager, launch Avaya Site Administration.
3. Log in to the MultiVantage^TM software. At the Login prompt, type the appropriate user name (such as cust or craft).
4. Enter your login confirmation information as prompted:
• Password prompt. Type your password in the Password field, and click Login or press Enter again.
• ASG challenge. If your login is Access Security Gateway (ASG) protected, you will see a challenge screen. Enter the correct response and click Login or press Enter.
5. The Avaya Site Administration package opens. You can administer telephony features in two main modes:
• Using the Graphically Enhanced Interface user interface
• Launching the system emulation program to use a CLI version

Accessing SAT from a CLI

The System Access Terminal (SAT) program can be accessed from a command line interface as follows:

1. Make sure you have a valid Ethernet or serial connection from your computer to the S8300 Media Server, or another Media Server (such as the S8700 Media Server) that is running MultiVantage^TM software.
2. If you already have a valid CLI connection in progress, access the SAT program by typing sat or dsat. Go to step 4.
3. If you are not yet logged in, open a telnet program on your computer. For example:
• On a Windows system, go to the Start menu and select Run.
• To log in directly to the SAT program, type telnet <IP address> 5023
4. Log in to the MultiVantage^TM software. At the Login prompt, type the appropriate user name (such as cust or craft).
5. Enter your login confirmation information as prompted:
• Password prompt. Type your password in the Password field, and click Login or press Enter again.
• ASG challenge. If your login is Access Security Gateway (ASG) protected, you will see a challenge screen. Enter the correct response and click Login or press Enter.
6. Enter your terminal type. Accept the default value, or enter the appropriate type for your computer. For example, use type ntt.
7. The SAT interface appears. Enter SAT commands as appropriate.