Can't log into UPS subagent

- Make sure the SNMP Subagent is installed in the UPS.
- Make sure you are connected to the correct Ethernet port.
- Make sure you have the correct login ID and password. Refer to the user's guide that comes with the SNMP Subagent.
- Make sure the the network card on the laptop is configured correctly. Refer to the job aid entitled Pre-Installation Information--S8700 Media Server.

Can't log into Ethernet switch

- Make sure you are connected to the correct Ethernet port. (On Cajun Ethernet switch, it's the port marked Console)
- Make sure you have the correct login ID and password. Refer to the user's guide that comes with the Ethernet switch.
- Make sure the the network card on the laptop is configured correctly. Refer to the job aid entitled Pre-Installation Information--S8700 Media Server.

Can't log into media server

- Make sure you are connected to the correct Ethernet port. (Default is port 2 [Eth1] on the back of the server).
- Make sure you are using a crossover cable between the laptop and server.
- Make sure the MAC cache is cleared. In an MS-DOS window, type arp -d 192.11.13.6 and press Enter.
- Make sure you have connectivity. In an MS-DOS window, type ping 192.11.13.6 and type Enter.
- Make sure the the network card on the laptop is configured correctly. Refer to the job aid entitled Pre-Installation Information--S8700 Media Server.

Can't access the Web interface

- Make sure you are plugged into the Services port (2 [Eth1])
- Make sure you are using the correct IP address: 192.11.13.6
- Make sure you are using the correct login and password.
- Make sure your browser is configured correctly. Refer to the job aid entitled Pre-Installation Information--S8700 Media Server.

Can't access MultiVantage software

- Make sure you are using the correct IP address: 192.11.13.6 and port (5023)
- Make sure you are using the correct login and password.

Can't ping out to customer's network

- Make sure in the LAN security settings that "output from server" for icmp is checked.

Can't ping media server from customer's network

- Make sure in the LAN security settings that "input to server" for icmp is checked.

Can't access media server remotely

- Make sure in the LAN security settings that "input to server" is checked for telnet, https (Web access), and def-sat (Avaya Site Adminstration access). The LAN settings can be changed on the Web interface with a direct connection to the media server.

LED display on IPSI is flashing

- IPSI LED has not been programmed with switch and location (DHCP)
- IPSI LED has not had an IP address assigned to it (static IP addressing)

Can't access IPSI for static addressing

- Make sure you are plugged into the Services (top) port
- Make sure the ARP cache is cleared. In an MS-DOS window, type arp -d 192.11.13.6 and press Enter.

No "V" on IPSI LED

- IPSI is not connected to Ethernet switch or network. Connect cable to bottom port on IPSI faceplate and to the Ethernet switch.
- Make sure port on Ethernet switch assigned to that IPSI is enabled.

"V" on IPSI LED is not filled in

- IPSI does not have an IP address assigned to it.
- IPSI has not been administered.

Get "Anonymous memory" message when placing flashcard into PCMCIA drive

- flashcard may be faulty; replace it.