Can't get files from RFA site

- Provided wrong SAP number.

License file won't install

- Make sure there are not two license files on the server. If so, delete one of them.
- May have corrupt file. Download file again from RFA site.
- If uploaded file using FTP, uploaded in ASCII mode instead of binary mode. Upload using binary mode.

Media server is in no license mode

- Normal situation when license file is first installed because it cannot see the IPSIs; they do not have IP addresses yet.

ASG doesn't work

- Re-install Avaya authentication files.

Can't place any calls

- Media server is in no license mode.