Audience

The information in this book is intended for use by:

Avaya technicians, provisioning specialists, business partners, and customers, specifically:

• Trained Avaya technicians
• A maintenance technician dispatched to a G700 Media Gateway site in response to a trouble alarm or a user trouble report
• A maintenance technician located at a remote maintenance facility
• The customer's assigned maintenance technician

The technician is expected to have a knowledge of telecommunications fundamentals and of the S8300 or S8700 Media Server with an G700 Media Gateway to the extent that the procedures in this book can be performed, in most cases, without assistance.

This book is not intended to solve all levels of troubles. It is limited to troubles that can be solved using the Alarm Log, Error Log, trouble-clearing procedures, maintenance tests, and traditional troubleshooting methods. If the trouble still has not been resolved, it is the maintenance technician's responsibility to escalate the problem to a higher level of technical support. Escalation should conform to the procedures in the Technical and Administration Escalation Plan.