Hi ,
I am facing intermittent one way voice problem ,where customer can't hear the agent but agent can hear the customer. I have already replaced the DSP card also found the delow log in the MGC.
can any one have id how to find out what is the issue.
I have already verify no network found.
10/03/2012 18:40:25 LOG0007 VGW: Stopped prior to first node.
10/03/2012 18:40:25 LOG0007 VGW: audio DISCONNECT RX... ,channel 168 state changes from RxTxOpen to TxClosePending current dspMode is 5
10/03/2012 18:40:25 LOG0007 VGW: Hold flag from CS : pmsg->reserved[0] VGW Channel[168]: State 4, MGC-Hold = 0
10/03/2012 18:40:25 LOG0007 VGW: vgwTonesFlushRfc2833Queue: tcid 168: queue head entry not for this tcid; for -402792706
10/03/2012 18:40:25 LOG0007 VGW: Stopped prior to first node.F
10/03/2012 18:40:25 LOG0007 VGW: audio DISCONNECT TX... channel 168 disconnect RXTX,state changes from TxClosePending to RxTxClose
10/03/2012 18:40:25 LOG0007 VGW: vapiConnectionDisable: Command successful, msg type = VAPIDisableConnection, Channel 168
10/03/2012 18:40:26 LOG0007 VGW: [168] vgwQoSDspPolling: RTCP stat is skipped due to MIN_AIRTIME_TIME (2 seconds)
10/03/2012 18:40:56 LOG0007 VGW: vapiPassThruCmd: Command successful, msg type = VAPIPassThruVCEINFO, channel/dev = 168
10/03/2012 18:40:56 LOG0007 VGW: vapiPassThruCmd: Command successful, msg type = VAPIPassThruRTCPSTAT, channel/dev = 168
10/03/2012 18:40:56 LOG0007 VGW: VCEINFO: tcid = 168, curRxPkts = 0
10/03/2012 18:40:56 LOG0007 VGW: RTCPSTAT: tcid = 168, jitterAvg = 0, latency = 0 ms, curPktLost = 1, curRxPkts = 0, PL(%) = 100.0
10/03/2012 18:40:56 LOG0007 VGW: vgwQoSPktLossQDRUpdate: tcid 168 packet loss 100.0% exceeds unacceptable threshold
10/03/2012 18:40:56 LOG0007 VGW: vgwQoSPktLossAlarmReport: tcid 168 VGW QoS violation state 2
10/03/2012 18:40:56 LOG0007 VGW: QoS Alarm (alarmType 5 alarmLevel 3) is suppressed because alarm notification is turned off (rxzoneNotifLevel 2)
10/03/2012 18:41:26 LOG0007 VGW: vapiPassThruCmd: Command successful, msg type = VAPIPassThruVCEINFO, channel/dev = 168
10/03/2012 18:41:26 LOG0007 VGW: vapiPassThruCmd: Command successful, msg type = VAPIPassThruRTCPSTAT, channel/dev = 168
I am facing intermittent one way voice problem ,where customer can't hear the agent but agent can hear the customer. I have already replaced the DSP card also found the delow log in the MGC.
can any one have id how to find out what is the issue.
I have already verify no network found.
10/03/2012 18:40:25 LOG0007 VGW: Stopped prior to first node.
10/03/2012 18:40:25 LOG0007 VGW: audio DISCONNECT RX... ,channel 168 state changes from RxTxOpen to TxClosePending current dspMode is 5
10/03/2012 18:40:25 LOG0007 VGW: Hold flag from CS : pmsg->reserved[0] VGW Channel[168]: State 4, MGC-Hold = 0
10/03/2012 18:40:25 LOG0007 VGW: vgwTonesFlushRfc2833Queue: tcid 168: queue head entry not for this tcid; for -402792706
10/03/2012 18:40:25 LOG0007 VGW: Stopped prior to first node.F
10/03/2012 18:40:25 LOG0007 VGW: audio DISCONNECT TX... channel 168 disconnect RXTX,state changes from TxClosePending to RxTxClose
10/03/2012 18:40:25 LOG0007 VGW: vapiConnectionDisable: Command successful, msg type = VAPIDisableConnection, Channel 168
10/03/2012 18:40:26 LOG0007 VGW: [168] vgwQoSDspPolling: RTCP stat is skipped due to MIN_AIRTIME_TIME (2 seconds)
10/03/2012 18:40:56 LOG0007 VGW: vapiPassThruCmd: Command successful, msg type = VAPIPassThruVCEINFO, channel/dev = 168
10/03/2012 18:40:56 LOG0007 VGW: vapiPassThruCmd: Command successful, msg type = VAPIPassThruRTCPSTAT, channel/dev = 168
10/03/2012 18:40:56 LOG0007 VGW: VCEINFO: tcid = 168, curRxPkts = 0
10/03/2012 18:40:56 LOG0007 VGW: RTCPSTAT: tcid = 168, jitterAvg = 0, latency = 0 ms, curPktLost = 1, curRxPkts = 0, PL(%) = 100.0
10/03/2012 18:40:56 LOG0007 VGW: vgwQoSPktLossQDRUpdate: tcid 168 packet loss 100.0% exceeds unacceptable threshold
10/03/2012 18:40:56 LOG0007 VGW: vgwQoSPktLossAlarmReport: tcid 168 VGW QoS violation state 2
10/03/2012 18:40:56 LOG0007 VGW: QoS Alarm (alarmType 5 alarmLevel 3) is suppressed because alarm notification is turned off (rxzoneNotifLevel 2)
10/03/2012 18:41:26 LOG0007 VGW: vapiPassThruCmd: Command successful, msg type = VAPIPassThruVCEINFO, channel/dev = 168
10/03/2012 18:41:26 LOG0007 VGW: vapiPassThruCmd: Command successful, msg type = VAPIPassThruRTCPSTAT, channel/dev = 168
