.
Customer has R7.6 system. ERR144 is printed when ACD agent answers an incoming virtual trunk call).
Conditions: ----------- ACD queue 1015115. ZBD is enabled. Numbering zones 101, 114 are configured. Set A: NUMZONE 114; KEY 0 ACD 1015115 0 1148247 Set A is logged in. Actions: -------- 1. An incoming virtual trunk call comes to ACD queue 1015115. 2. Set A answers. 3. Set A releases the call. Expected Response: ------------------ 1. Set A rings. 2. The speechpath is established. 3. The call is released. Actual Response: ---------------- 1. As expected. 2. The speechpath is established. ERR144 is printed. 3. As expected. ... ERR144 0000D3A7 114 114 1015115 ERR144 0000D3A2 114 114 1015115 ERR144 0000D33B 114 114 1015115 ERR144 0000D262 114 114 1015115 ...
pdt> rptbug on err 144
% ERR144
% 00B25AC3 00B61082 00B60A71 0129E164 0129DDF0
% ERR144 + 0129DA8F 0129D68B 25C88350 0129192E 0128FA92
% ERR144 + 0128EB74 0128E684 0128351A 012833A4 0127E76A
% ERR144 + 25BD4AE2 013C3A61 013C2D95 013C150C 013C13E2
% ERR144 + 013C1348 013B5151 012FC902 012FAF86 012FAE5C
% ERR144 + 012CDA81 012CD414 00AFA0E3 00AF92C9 003A4576
% ERR144 + 003A4150 00382914 01EDC597 01D57A6F 01D4E739
% ERR144 + 25C90A18 01D4C4C9 01D4B228 01D47C58 01C798AC
% ERR144 + 011E3C67 0000D08B 111 111 1015127
pdt> rptbug on err 144
[0499] 01/07/2014 11:05:36 DIAG0101 Diagnostic - Detailed stack trace: ERR0144
edi = 02401000 esi = 01500065 ebp = 02d4819c esp = 02d4816c
ebx = 02d48174 edx = 00000090 ecx = 00000001 eax = 00000090
eflags = 00000206 pc = 01a76664
Return Address Stack:
00b25a67 (ERR+4f)
00b61082 (CDM_HANDLER$SHORTDN+1e2)
00b60a71 (CDM_HANDLER+151)
0129e164 (DCH_HANDLER$DCH_BUILDER$BLD_CDM_IF_REQ$CDM_SAVE_T N+368)
0129ddf0 (DCH_HANDLER$DCH_BUILDER$BLD_CDM_IF_REQ$CDM_SAVE+1 d8)
0129da8f (DCH_HANDLER$DCH_BUILDER$BLD_CDM_IF_REQ$BUILD_CON_ NFY+1df)
Stack (top = 0x2d4816c):
02d4816c: 00000001 00000000 02401000 01500065 02d4819c 02d4816c 02d48174 00000090
02d4818c: 00000001 00000090 00000206 01a76664 02d481e0 00b25a67 01500065 00000090
02d481ac: 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000001
02d481cc: 00000000 00000000 02401000 00000000 00000001 02d48214 00b61082 00000090
02d481ec: 00000000 00000411 00000000 00000003 00000072 00000001 00000000 02401000
02d4820c: 02d48250 00251ce8 02d4824c 00b60a71 02d48250 00251cf2 00251ce8 02d482a4
02d4822c: 00000008 0241ac0c 024015f0 02d482a4 00000001 02401000 0241ac08 0241ac0c
02d4824c: 02d482b4 0129e164 00000000 00000008 00000000 00000000 00251cf2 00251ce8
Solution
Esign team has craeted a fix patch and please install Fix Patch MPLR33323
Conditions: ----------- ACD queue 1015115. ZBD is enabled. Numbering zones 101, 114 are configured. Set A: NUMZONE 114; KEY 0 ACD 1015115 0 1148247 Set A is logged in. Actions: -------- 1. An incoming virtual trunk call comes to ACD queue 1015115. 2. Set A answers. 3. Set A releases the call. Expected Response: ------------------ 1. Set A rings. 2. The speechpath is established. 3. The call is released. Actual Response: ---------------- 1. As expected. 2. The speechpath is established. ERR144 is printed. 3. As expected. ... ERR144 0000D3A7 114 114 1015115 ERR144 0000D3A2 114 114 1015115 ERR144 0000D33B 114 114 1015115 ERR144 0000D262 114 114 1015115 ...
pdt> rptbug on err 144
% ERR144
% 00B25AC3 00B61082 00B60A71 0129E164 0129DDF0
% ERR144 + 0129DA8F 0129D68B 25C88350 0129192E 0128FA92
% ERR144 + 0128EB74 0128E684 0128351A 012833A4 0127E76A
% ERR144 + 25BD4AE2 013C3A61 013C2D95 013C150C 013C13E2
% ERR144 + 013C1348 013B5151 012FC902 012FAF86 012FAE5C
% ERR144 + 012CDA81 012CD414 00AFA0E3 00AF92C9 003A4576
% ERR144 + 003A4150 00382914 01EDC597 01D57A6F 01D4E739
% ERR144 + 25C90A18 01D4C4C9 01D4B228 01D47C58 01C798AC
% ERR144 + 011E3C67 0000D08B 111 111 1015127
pdt> rptbug on err 144
[0499] 01/07/2014 11:05:36 DIAG0101 Diagnostic - Detailed stack trace: ERR0144
edi = 02401000 esi = 01500065 ebp = 02d4819c esp = 02d4816c
ebx = 02d48174 edx = 00000090 ecx = 00000001 eax = 00000090
eflags = 00000206 pc = 01a76664
Return Address Stack:
00b25a67 (ERR+4f)
00b61082 (CDM_HANDLER$SHORTDN+1e2)
00b60a71 (CDM_HANDLER+151)
0129e164 (DCH_HANDLER$DCH_BUILDER$BLD_CDM_IF_REQ$CDM_SAVE_T N+368)
0129ddf0 (DCH_HANDLER$DCH_BUILDER$BLD_CDM_IF_REQ$CDM_SAVE+1 d8)
0129da8f (DCH_HANDLER$DCH_BUILDER$BLD_CDM_IF_REQ$BUILD_CON_ NFY+1df)
Stack (top = 0x2d4816c):
02d4816c: 00000001 00000000 02401000 01500065 02d4819c 02d4816c 02d48174 00000090
02d4818c: 00000001 00000090 00000206 01a76664 02d481e0 00b25a67 01500065 00000090
02d481ac: 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000001
02d481cc: 00000000 00000000 02401000 00000000 00000001 02d48214 00b61082 00000090
02d481ec: 00000000 00000411 00000000 00000003 00000072 00000001 00000000 02401000
02d4820c: 02d48250 00251ce8 02d4824c 00b60a71 02d48250 00251cf2 00251ce8 02d482a4
02d4822c: 00000008 0241ac0c 024015f0 02d482a4 00000001 02401000 0241ac08 0241ac0c
02d4824c: 02d482b4 0129e164 00000000 00000008 00000000 00000000 00251cf2 00251ce8
Solution
Esign team has craeted a fix patch and please install Fix Patch MPLR33323
