Hello,
I recently started at a firm that has utilized Avaya for some time now. Unfortunately, my experience is with Skype for Business, and not Avaya. I've been told that we'll need to muddle along with our current equipment for at least another year or so. During this time, I'd like to learn how to get things to function in the most efficient manner possible. I've been playing around with a few different types of 'softphones'. I've installed and configured the Avaya One-X Communicator, but it seems that I can't get any incoming calls via my PC. Also, if I switch to use the make calls from my deskphone, it doesn't work, and errors out. What information is needed to properly assess my situation? Are there any other configurations that have to be made to areas such as the Session Manager, Communication Manager? I believe we are using version 6.3 for each of these. Should we upgrade? How easy is this? Does it offer any benefit?
Thanks,
Chris
I recently started at a firm that has utilized Avaya for some time now. Unfortunately, my experience is with Skype for Business, and not Avaya. I've been told that we'll need to muddle along with our current equipment for at least another year or so. During this time, I'd like to learn how to get things to function in the most efficient manner possible. I've been playing around with a few different types of 'softphones'. I've installed and configured the Avaya One-X Communicator, but it seems that I can't get any incoming calls via my PC. Also, if I switch to use the make calls from my deskphone, it doesn't work, and errors out. What information is needed to properly assess my situation? Are there any other configurations that have to be made to areas such as the Session Manager, Communication Manager? I believe we are using version 6.3 for each of these. Should we upgrade? How easy is this? Does it offer any benefit?
Thanks,
Chris
