NES Contact Centre 6 Call by Call Report

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  • white38
    Member
    • Nov 2010
    • 3

    NES Contact Centre 6 Call by Call Report

    Hi,
    Customer has recently upgraded to Su08 on CC6.
    There is a new "event" in the call by call report called "continuation". This seems to appear after nearly every call.
    There is no reference to this event ANYWHERE!
    Has anyone seen this?
    Is this in AACC? (no reference to it there or in CC7)

    usually you will see something like:

    10:45:38 Local Call released
    10:45:38 Continuation

    That is the end of the record.

    Anyone?
    ness72
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