Dears,
I have got a requirement from customer to measure how fast the agent is answering the ACD Calls. within 3 rings == 15 seconds the agents should answer, and above this value, the agent will be considered as slow
Can I do a customization on the Call Records Report to show which agent has attended this ACD call and in how many seconds he answered
Thanks
I have got a requirement from customer to measure how fast the agent is answering the ACD Calls. within 3 rings == 15 seconds the agents should answer, and above this value, the agent will be considered as slow
Can I do a customization on the Call Records Report to show which agent has attended this ACD call and in how many seconds he answered
Thanks
