Interruptible aux notification
Hello experts,
Currently I have deployed intrruptible aux feature one of out contact center it's everything working as designed. We have set auto notification to agents when threshold is exeed,
The current concern is when they are exeed the threshold all aux agent phone is displaying as "you are needed" message regardless of who is most longest aux agents. Is there way we can set notify "as you needed" message to only the most longest aux'd agent?
Currently I have deployed intrruptible aux feature one of out contact center it's everything working as designed. We have set auto notification to agents when threshold is exeed,
The current concern is when they are exeed the threshold all aux agent phone is displaying as "you are needed" message regardless of who is most longest aux agents. Is there way we can set notify "as you needed" message to only the most longest aux'd agent?
