Hi,
We have a new installation with CCE 5. The Interaction Data Server crashes all the time if we add more than 16 skills to it. The last messages in the log are:
Dec 04 11:52:04 glb-tic-cce AIDServer[7964]: +01:00 2010 498 1 .cce | 0 Info [2376] CStatAgent::CreateAgentSplitSkillStatObject - Entry point. Agent ID 1878A is a member of agent group 8592.
Dec 04 11:52:04 glb-tic-cce AIDServer[7964]: +01:00 2010 498 1 .cce | 0 Info [2376] CStatAgentACDSplit::OnCstaLoggedOn - Entry point. Skill 8592. Event time 2010-12-04 10:52:04, cycle start time 2010-12-04 10:51:33, cycle end time 2010-12-04 11:00:00.
Dec 04 11:52:04 glb-tic-cce AIDServer[7964]: +01:00 2010 498 1 .cce | 0 Info [2376] CStatAgentACDSplit::OnCstaLoggedOn - Exit point.
Dec 04 11:52:04 glb-tic-cce AIDServer[7964]: +01:00 2010 498 1 .cce | 0 Info [2376] CStatAgent::CreateAgentSplitSkillStatObject - Exit point. Stat device ID is 8592.
Reducing the number of skills to 16 or less makes the application run without errors.
Any ideas?
Regards,
Rasmus
We have a new installation with CCE 5. The Interaction Data Server crashes all the time if we add more than 16 skills to it. The last messages in the log are:
Dec 04 11:52:04 glb-tic-cce AIDServer[7964]: +01:00 2010 498 1 .cce | 0 Info [2376] CStatAgent::CreateAgentSplitSkillStatObject - Entry point. Agent ID 1878A is a member of agent group 8592.
Dec 04 11:52:04 glb-tic-cce AIDServer[7964]: +01:00 2010 498 1 .cce | 0 Info [2376] CStatAgentACDSplit::OnCstaLoggedOn - Entry point. Skill 8592. Event time 2010-12-04 10:52:04, cycle start time 2010-12-04 10:51:33, cycle end time 2010-12-04 11:00:00.
Dec 04 11:52:04 glb-tic-cce AIDServer[7964]: +01:00 2010 498 1 .cce | 0 Info [2376] CStatAgentACDSplit::OnCstaLoggedOn - Exit point.
Dec 04 11:52:04 glb-tic-cce AIDServer[7964]: +01:00 2010 498 1 .cce | 0 Info [2376] CStatAgent::CreateAgentSplitSkillStatObject - Exit point. Stat device ID is 8592.
Reducing the number of skills to 16 or less makes the application run without errors.
Any ideas?
Regards,
Rasmus
