Hy Guys,
IPOCC 9.1.7
IPO500v2 9.1.7
I have configured the system to use Mechanical Dialer with Power Dialer - Dial Factore 2.0 .. that means that CHAP should make 2 calls/free agent and then connect the call to the agent only when the customer has answered.. correct ?
This is not happening.. I created jobs in campaing and the system calls the 1st nr, then calls the second nr and so on.. no simultaneous calls .. Any ideeas on how to troubleshoot this?
Thank you !
Vlad C.
IPOCC 9.1.7
IPO500v2 9.1.7
I have configured the system to use Mechanical Dialer with Power Dialer - Dial Factore 2.0 .. that means that CHAP should make 2 calls/free agent and then connect the call to the agent only when the customer has answered.. correct ?
This is not happening.. I created jobs in campaing and the system calls the 1st nr, then calls the second nr and so on.. no simultaneous calls .. Any ideeas on how to troubleshoot this?
Thank you !
Vlad C.
