IPOCC, Automatically transfer calls to another topic when agent / user disconnect.

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  • algha10
    Aspiring Member
    • Oct 2017
    • 2

    IPOCC, Automatically transfer calls to another topic when agent / user disconnect.

    Hi,
    I want to redirect the caller to an IVR application over IPOCC once Agent finish conversation with Agent. Is it possible?
    Scenario:
    Step 1 : caller calls to a topic 7000
    Step 2: Topic transfers the caller to Agent X
    Step 3: after conversation Agent disconnects the call.
    Step 4: As caller hasn't disconnected the call, so requirement is call should be routed back to a different Topic i.e. 7001 and some announcements are made.

    Kindly guide me on same if its possible.

    Thanks,
    Suhaib Faraj
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