.
When using the Supervisor Assist or Supervisor Emergency functionality on real time reports, are there any “filters” that can be applied to the real time report that would let the Supervisor know which agent requested the assistance/emergency first? Example: 4 agents click the Supervisor Emergency/Assist, how would the Supervisor know who hit the button first? Is there a way to prioritize the order of who to give assistance to first?
Thanks
Thanks
