Hi Guys,
Hoping that someone can help me out here.
We are running an Avaya IP500 system with CCC and Voicemail Pro. Recently we encountered a hardware fault with our IP500 box which required us to replace it.
I replaced the box and merged our existing configuration onto the new one. Everything has been working fine except we have lost the ability to grab call statistics that we display on our wallboards around the office.
Comparing the old and new configurations I see that the CCR checkbox is missing within the huntgroup configuration. I have attempted to create a new huntgroup but this field is still missing.
Below is the config on the new IP500:
Below is the old config from a backup taken a few months ago:
I cannot seem to find why there would be discrepancies between the configurations, all licenses are intact and valid.
It's also worth pointing out that our callboards are reporting calls that are alerting on agents phones, this is no indication of how many calls are within the huntgroup though.
If anyone has an idea on why this has happened then please let me know
Cheers,
Nathan
Hoping that someone can help me out here.
We are running an Avaya IP500 system with CCC and Voicemail Pro. Recently we encountered a hardware fault with our IP500 box which required us to replace it.
I replaced the box and merged our existing configuration onto the new one. Everything has been working fine except we have lost the ability to grab call statistics that we display on our wallboards around the office.
Comparing the old and new configurations I see that the CCR checkbox is missing within the huntgroup configuration. I have attempted to create a new huntgroup but this field is still missing.
Below is the config on the new IP500:
Below is the old config from a backup taken a few months ago:
I cannot seem to find why there would be discrepancies between the configurations, all licenses are intact and valid.
It's also worth pointing out that our callboards are reporting calls that are alerting on agents phones, this is no indication of how many calls are within the huntgroup though.
If anyone has an idea on why this has happened then please let me know
Cheers,
Nathan
