Attendant vectoring: timeout with no answer from attendant

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  • rime
    Brainiac
    • Dec 2011
    • 66

    Attendant vectoring: timeout with no answer from attendant

    For a call queued to a single attendant, how do I achieve that the call stops ringing the One-X Attendant after a timeout and overflows to an alternate destination if the user forgot to switch to night service?
    Here my vector, but the call leaves the vector as soon as the attendant is ringing so it rings there until the caller gives up. Also, the coverage path of the station associated in telecommuter mode to One-X Attendant never kicks in.


    Number: 2600 Name: Main Nr
    Multimedia? n Attendant Vectoring? y Meet-me Conf? n Lock? y
    Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
    Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
    Variables? y 3.0 Enhanced? y
    01 wait-time 1 secs hearing silence
    02 goto step 17 if holiday in table 20
    03 goto step 22 if service-hours not-in table 26
    04 queue-to attd-group
    05 goto step 13 if queue-fail
    06 wait-time 30 secs hearing V4 then music
    07 # timeout: alternative destination
    08 route-to number V6 with cov y if unconditionally
    09 stop
    10
    11
    12
    13 # Attendant not logged in
    14 route-to number V6 with cov y if unconditionally
    15 stop
    16
    17 # holiday
    18 disconnect after announcement V2
    19 stop
    20
    21
    22 # outside business hours
    23 route-to number V7 with cov y if unconditionally
    24 stop
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