Dialing digit "6" on a waiting line is not working

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  • ssthi
    Aspiring Member
    • Feb 2015
    • 1

    Dialing digit "6" on a waiting line is not working

    Having problems on certain Northstar phone, when we are on a voicemail (example waiting on 1-800 cisco support voicemail) and then we need to dial "6" to get to a specific department, is it not working. The digit "6" is not working.

    We also have this problem when using a conference number, when dialing our passcode, if it includes the digit "6" it won't work. The line does not recognize the digit "6". Like it's not sending it.

    Anyone have a clue of what could be causing this?

    IP 500 V2
    IPO 8.0
    Phone are mostly T7316e
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