Hi,
We encounter some transfer issues after logout /login hot-desk users.
Hot-desk users are working with One-X Portal (1XP) via Call Assistant (CA).
They logging out of their extension during lunch using a shortcode.
PC stays on as well the CA. CA stays logged on. (?)
After lunch they log on using a shortcode.
After this handling we encounter transfer issues if using 1XP via CA.
The transfer icons in 1XP are gray when making or receiving a call.
Is this a correct procedure for Hot-desk users and the use of 1XP and CA?
thanks,
Paul
We encounter some transfer issues after logout /login hot-desk users.
Hot-desk users are working with One-X Portal (1XP) via Call Assistant (CA).
They logging out of their extension during lunch using a shortcode.
PC stays on as well the CA. CA stays logged on. (?)
After lunch they log on using a shortcode.
After this handling we encounter transfer issues if using 1XP via CA.
The transfer icons in 1XP are gray when making or receiving a call.
Is this a correct procedure for Hot-desk users and the use of 1XP and CA?
thanks,
Paul
