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jberhaut 05-03-2010 07:41 AM

Voicemail Embeded - WAV

I have a customer who asked me something : Is it possible to create one message for a typical voicemail (like "Hi, there's anobody, please leave a message"...), in order to leave this message in all the voicemail of the customer (instead of "7454 in not available..."), and the other persons who want a real mesage will be able to erase the older.

Is it possible to do this?

Thank's in advance


sakalkar 05-05-2010 05:45 AM

Hi Julian,

We cannot distribute a single greeting to everyone's mailbox. But what you are suggesting can be accomplished by using a caller application. This caller applicaiton will act as a front end to the mailboxes but the end user cannot change the prompt, it would be applied to all mailboxes in a COS. The administrator will have to remove that user from being linked to the caller application then only can the user have his own personal greeting else both caller apps prompt and personal greeting would be played. So it involves a lot of admin activity.

Not exactly how the customer wants it but this is the only possible option.

Let me know if this helps.


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