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-   -   IP phone backup problem (http://support.avaya.com/forums/showthread.php?t=2577)

mdwcg 03-21-2013 11:13 AM

IP phone backup problem
Iím trying to set up the backup/restore for my IP phones but am running into a roadblock.

I made the following changes to my 46xxsettings.txt file:


(Iíve also tried SET BRAUTH 1)

Now I get the following message on the IP phone:

Enter authentication credentials.

User ID:[________]

You canít enter anything on Realm, just for User ID and Password. Not knowing what itís asking for, I cancel out of this.

The ISS log entries Iím getting are:

#Software: Microsoft Internet Information Services 6.0
#Version: 1.0
#Date: 2013-03-11 17:25:19
#Fields: date time s-sitename s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status
2013-03-11 17:52:45 W3SVC1 GET /backup/5012727_96xxdata.txt - 80 - AVAYA/SPICE/v6.2+(9611)/Std/0.1 401 2 2148074254
2013-03-11 17:53:22 W3SVC1 GET /backup/5012727_96xxdata.txt - 80 - AVAYA/SPICE/v6.2+(9611)/Std/0.1 404 0 2

It looks like to me Iím getting a 404 and a 401 error which to me says that it canít find the backup folder and it canít authenticate.

Hereís the question, what the heck am I missing?

jd93 02-07-2014 04:17 AM

Were the changes performed in the 46xxsettings.txt, in order to accomodate use of MS IIS after which the reported issue has been faced (i.e., was phone backup/restore working fine with previous fileserver?) ?
If so, You may want to refer to the following two resources (both containing IIS related suggestions):
1) At Avaya's Support site, refer to article with title: "96x1 phones unable to create a backup file on Microsoft IIS 6.0"
2) http://www.iaug.org/p/fo/et/thread=22149

- Ivan.

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