9640 SIP, Acquiring Service every 2 minutes
 

Hi everyone, I have a spare 9640 that I'm using with a third-party SIP service in a non-Avaya environment. I loaded the 2.6.17 SIP firmware and everything is working fine, can make and receive calls with no problem, except...

Every 2 minutes the Acquiring Service screen flashes up for a few seconds. Then it goes back to normal. If the 2 minutes hits while on a call, instead it pops up "Link recovery. Limited phone service. Calls may be lost." But the call continues without any issue.

I tried tweaking some parameters that looked like they might be relevant, but these aren't helping:

SET ENABLE_AVAYA_ENVIRONMENT 0
SET RDS_MAX_RETRY_TIME 2
SET RDS_INITIAL_RETRY_ATTEMPTS 1
SET FAILBACK_POLICY admin
SET DISCOVER_AVAYA_ENVIRONMENT 0

Any idea what it's doing every 2 minutes, or how to get it to stop?

can you clear the values on the phone and then manually configure these phones (without settings file) and disable Avaya Environment and see if it works.