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-   -   Call Of Duty (http://support.avaya.com/forums/showthread.php?t=5953)

mscisk 01-27-2015 05:36 AM

Call Of Duty
Hi all,

Current solution:
On ACM CC Elite there is:
a) VDN 1111 - emergancy number for internal people to dial in case they need to reach somebody from Team A after business hours. Each member of a Team A has own mobile. Calling VDN 1111 will trigger redirection to Variable XX (described below)
b) VDN 2222 - number for Team A, over which they setup redirection. Team A member calls VDN 2222 from mobile, there is a authentication mechanism (VRT for mobiles + PIN), mobile number is stored in Variables XX.

Now: Called party (which is Team A mobile) presents VDN 1111 number (of course in national dial plan format country code + line digits).

Trunks used - ISDN/E1

Question 1:
Is it possible to pass somehow Calling party number to mobile?

Question 2:
Would it be possible to monitor VDN 1111 using AES with/without 3rd party CTI to get Calling Party and send it over email?
Any freeware solution possible?

Question 3:
I am not sure but off-pbx could help. Normally it is used for stations, but in this case we have VDN. I have other solution in mind but first would like to know if off-pbx could solve issue with original Calling Party presentation.

Please let me know if you need any further clarification.

Thanks in adwance,

singh46 02-23-2015 02:54 AM

Regarding Question 2. You can monitor the VDN via the AES however as far as sending that information via email for that you can get in touch with Avaya DevConnect to find if there is already any solution available.

Regarding your other question please refer to CM forum


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