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-   -   CMS Abandoned Call Report (http://support.avaya.com/forums/showthread.php?t=12766)

choym 05-17-2017 07:06 AM

CMS Abandoned Call Report
1 Attachment(s)
I added 'Redirect No Answer' in a Historical Agent Daily Report. The figures shown on the report did not match the 'Total'. Also the figures on the '% Agent Occupancy' is huge. Would appreciate if someone could help.

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