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-   -   Multiple queue logon at AACC 6.X aml cs1k (http://support.avaya.com/forums/showthread.php?t=10732)

aleonov 11-26-2015 03:10 AM

Multiple queue logon at AACC 6.X aml cs1k
 
Hi everyone!
Does anybody implemented agent multilogon feature at AACC 6.X aml CS1000? I read about MQA feature on CS1000 but that info concerns old product versions.
Thank you in advance.

hill23 11-27-2015 05:46 AM

Hi,

MQA is really the predecessor to AACC, as it enables agents to login to up to 5 ACD queues on a CS1k without an AACC6 connected.

AACC6 (& NES CC6, CC7 & Symposium) introduces Skill based routing with the Contact Centre controlling where a call is distributed via scripting & skillsets, rather than the basic call routing the switch provides with ACD.

Therefore MQA is not usually implemented if you are using AACC6. (Although it could be set up as a fall back option for if the Contact Centre goes down).

Regards,
Paul.

aleonov 11-30-2015 02:49 AM

hill23,
thx for prompt reply. I'm pretty sure you're right but I also created SR. If I'll get any updates I'll share it there.


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