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-   -   Incoming Call Routing not working (http://support.avaya.com/forums/showthread.php?t=13975)

mccoy84 04-10-2019 03:10 PM

Incoming Call Routing not working
I am setting up a new installation and will eventually have 7 POTs lines terminating two on ATM/Combo cards. Ports 1-6 are not used as I am not using any digital handsets. Port 7&8 have analog phones on them. I have a single POTs line plugged into port 9 right now and the number is XXX-XXX-0555. I have setup Incoming Call Route by simply adding a new route. I am using the default Group ID of 0 and set the Incoming Number to the last 4 digits 0555. I have it set to Any Voice for Bearer Capacity. I then changed the destination to one of my Hunt Groups that works fine internally.

The issue is when I try and call into the system, I can see activity on the line but nothings ringing anywhere. I can dial out just fine by pressing 9+the 10 digit number I am calling. This ensures me the line is working; plus I can plug the line into an analog phone and everything works fine. I just can't seem to get it to route to anything.


thiel2 04-10-2019 03:30 PM

Since it's an analog POTS trunk, there are not routing digits coming in on it.

Remove the new route you have created, and leave in place the default route that is Any Voice, Line Group ID 0, and all other fields are blank or default, with the destination set to your hunt group.

You don't want duplicate ICRs for the same Line Group ID when using analog POTS lines

mccoy84 04-11-2019 08:07 AM

Thanks. I figured out what was going on with the help of a very knowledgeable Avaya Tech. We deleted the default and left off the routing number in the entry. It all started working then. He also assisted me with setting routing with Group ID's and Outbound routing using specific DIDs assigned to certain departments.

Thanks again.


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