Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   Contact Center Applications (http://support.avaya.com/forums/forumdisplay.php?f=3)
-   -   ACCCM Questions (http://support.avaya.com/forums/showthread.php?t=3741)

dbroll 10-13-2013 11:50 PM

ACCCM Questions
Hi Guys,

I have some questions regarding ACCCM installation:

- ACCCM will mean GVI can save vector/call flow changes but put it in at a later date, can they schedule this, so they don't physically have to "turn it on" ?

- Will the user (with view access) be able to export call flows to Visio as per the training youtube.... but this wouldn't have the announcement wording?

- How big is the comment fields for the steps comments? could put announcement wording in there?

- Will we be able to create CMS skill & VDN groups, so they can assign a skill group to CMS users?

Thanks in advance.

All times are GMT -7. The time now is 01:25 PM.